Desktop Support Engineer

Boardroom Appointments; Johannesburg; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Boardroom Appointments invites an IT security professional to monitor systems and respond to incidents. You will analyze real traffic, differentiate threats from false positives, and correlate data to confirm events in a large enterprise environment. The role requires 2-3 years in IT and A+/N+ qualifications, with day/night shifts supported.

You will work on security best practices, DNS insights, and network traffic understanding, contributing to robust enterprise protections.

Qualifications

• 2-3 years' experience in an IT-related position.
• Qualifications such as A+ and N+ are preferred.
• Strong understanding of security concepts and network basics.
• Ability to work day and night shifts as required.

Responsibilities

• Daily system monitoring and health checks for various products (network, security, etc.).
• Triaging alerts and reporting incidents.
• Analyzing real traffic and distinguishing malicious traffic from false positives.
• Correlating data to determine if an event or incident has occurred.
• Applying up-to-date security best practices and hardening measures.
• Understanding DNS for legitimate and malicious purposes.
• Understanding network protocols and traffic flow in an enterprise environment.
• Clear verbal and written communication.

Skills

IT security

Incident response

Monitoring

Education

A+ N+ Qualifications

Job description

Required Experience:

• 2-3 years' experience in IT-related position
• A+ N+ Qualifications

Responsibilities:

• Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
• Triaging alerts and reporting of incidents
• Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
• Correlate data points and determine if an event or incident (i.e., security or network) has occurred
• Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
• Understanding of how DNS works for both legitimate and malicious purposes
• Understanding network protocols and traffic flow in an enterprise environment
• Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.