Desktop Assessor (Cape Town)

Telesure Investment Holdings (Pty) Ltd.; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Telesure Investment Holdings (Pty) Ltd. is seeking professionals to support vehicle claims handling and cost efficiency across multiple service channels including drive-in centres, on the road, and digital assessments.

Role focuses on accurate vehicle quantification and validation, front-line client engagement, and contributing to continuous improvement while upholding established service standards. Ideal for candidates with 2–4 years in workshop or motor industry environments.

Qualifications

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Essential)
• Mechanical Engineering / Panel beating N2/N3 level (Advantageous)
• Experience 2 - 4 years in Workshop / Motor Industry or panel beating environment

Responsibilities

• Carry out operational tasks by following established processes and adjust settings to meet performance standards.
• Quantify, identify and validate vehicles and make cost-related decisions throughout the claim life cycle.
• Provide quality customer service at multiple interaction points including drive-in centres, on the road, and desktop or digital assessments.
• Engage with clients and service providers to deliver service beyond expectations and manage relationships.
• Contribute to continuous improvement by reviewing processes and identifying cost-effective improvements.

Skills

Panel beating

Vehicle damage assessment

Customer service

Education

Grade 12 / SAQA Accredited Equivalent

VDQ Qualification

Mechanical Eng / Panel beating N2/N3

Job description

Job Purpose

Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. Accurate quantification, identification and validation of vehicles.

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Consistently provide service in accordance to the pre-agreed service and functional standards. Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and "country trips".

Client & Customer Management (External)

Help manage clients by carrying out standard activities and providing support to others. Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate. Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.

Education

Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous). Experience 2 - 4 years’ work experience in the following (Advantageous): Workshop / Motor Industry experience Front line / client relationship experience in a panel beating environment. Practical panel beating, spray painting, mechanical and electrical experience Assessing experience at a short term insurer Estimating in a panel beating environment.

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind?

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.