Desktop Assessor (Cape Town)

Telesure Investment Holdings (TIH); Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Telesure Investment Holdings (TIH) is seeking a dedicated individual to support their claims handling philosophy, ensuring quality service in vehicle spend management. The successful candidate will handle operational tasks, validate vehicles, and engage effectively with clients to enhance customer service and retention.

A background in mechanical engineering or panel beating, along with vehicle damage quantification qualifications, is essential. Join TIH to grow your career in a reputable financial service provider.

Qualifications

• Essential Grade 12 / SAQA Accredited Equivalent.
• VDQ Qualification is also essential for applicants.
• Advantageous if you have Mechanical Engineering or N2/N3 level skills.

Responsibilities

• Carry out operational tasks following established processes.
• Make accurate cost-related decisions during vehicle claim life cycle.
• Validate vehicles accurately for claims.
• Provide high-quality service while identifying new business opportunities.
• Maintain relationships with service providers and customers.
• Contribute to continuous improvement in operations.

Skills

Cost-related decision making

Client relationship management

Workshop experience

Vehicle assessment

Education

Grade 12 / SAQA Accredited Equivalent

VDQ (Vehicle Damage Quantifier) Qualification

Mechanical Engineering / Panel beating N2/N3

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.
• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance to the pre‑agreed service and functional standards.
• Provide all‑round service at various locations / interaction points: drive‑in centers, on the road, self‑assessment (desktop assessment), digital assessments and “country trips”.
• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.
• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost‑effective manner.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.

Education

Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

2 - 4 years’ work experience in the following (Advantageous):

• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.