Claims Motor Field Assessor

Sanlam Limited; Cape Town; On-site; ZAR 420,000 - 560,000; Full time

Job summary

MiWay is seeking a field assessor to evaluate damaged vehicles, identify required repairs, and estimate costs and timeframes for settlements. This role supports claims handling by mitigating vehicle spend, generating reports, and discussing damage with clients and insurers.

Required are Grade 12, VDQ qualification, and workshop/motor industry exposure, with 2–4 years of relevant experience. Strong communication and negotiation skills are essential.

Qualifications

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level (Advantageous)
• Workshop / Motor Industry experience is advantageous
• Strong communication and negotiation abilities

Responsibilities

• Carry out operational tasks by following established processes.
• Make fair, honest, accurate cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.
• Provide a quality service to customers and resolve complex queries.
• Build and manage relationships with service providers and customers.
• Contribute to continuous improvements and efficient workload handling.
• Develop technical skills through training and knowledge sharing.

Skills

Vehicle damage assessment

Customer service

Negotiation

Analytical thinking

Communication skills

Education

Grade 12 / SAQA Accredited Equivalent

VDQ Qualification

Mechanical Engineering / Panel beating N2/N3

Job description

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At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The field assessor assesses damaged vehicles to identify and record theextent of the damage. This includes assessing safety systems, decidingwhether to repair, replace and estimating approximate costs andtimeframes for required repair.This role supports the claims handling philosophy by mitigating risk ofvehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determinesmarket value for settlements, is up to date with automobile-related healthand safety legislation and industry repair methods and has excellentinteractive skills to discuss the damage and required repairs with clients,insurers, supervisors, and team members.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience.
• Assessing experience at a short-term insurer
• Estimating in a panel beating environment

Key Responsibilities

Operations Management

• Carry out operational tasks by following established processes.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers
• Dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance with the pre-agreed service and functional standards.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.
• Strong knowledge of vehicle repairs and insurance industry standards.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.

Knowledge and Skills

Automotive Damage Claims

Claims Management

Claims Reporting

Claims approvals and rejections

Claims settlements

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

Deadline to apply 18 September 2026

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.