Assessor: KZN

Telesure Investment Holdings (TIH); Durban; On-site; ZAR 223,200 - 334,800; Full time

Job summary

Telesure Investment Holdings (TIH) is seeking a candidate in Durban, KwaZulu-Natal, to support vehicle claims handling while ensuring quality customer service and continuous improvement. The ideal candidate should have essential qualifications such as Grade 12 and a Vehicle Damage Quantifier (VDQ) qualification. Experience in the motor industry, client relationship management, and practical skills in panel beating and assessing is advantageous. Join TIH to be part of a dynamic team focused on customer satisfaction and operational excellence.

Qualifications

• Essential qualifications include Grade 12 / SAQA Accredited Equivalent and VDQ Qualification.
• Advantageous qualifications include Mechanical Engineering / Panel beating N2 / N3 level.

Responsibilities

• Support the claims handling philosophy and mitigate vehicle spend risk.
• Provide quality service to customers and resolve complex queries.
• Engage effectively with clients and build strong relationships.

Skills

Operations Management

Customer Service

Client Management

Continuous Improvement

Vehicle Damage Quantification

Education

Grade 12 / SAQA Accredited Equivalent

VDQ Qualification

Mechanical Engineering / Panel beating N2 / N3 level

Job description

Job Purpose

Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

• Operations Management
  • Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
  • Make fair, honest, accurate, reasonable cost related decisions through the vehicle claim life cycle.
  • Accurate quantification, identification and validation of vehicles.
• Customer Service
  • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
  • Consistently provide service in accordance to the pre‑agreed service and functional standards.
  • Provide all‑round service at various locations / interaction points: drive‑in centers, on the road, self‑assessment (desktop assessment), digital assessments and "country trips".
• Client & Customer Management (External)
  • Help manage clients by carrying out standard activities and providing support to others.
  • Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
  • Effectively build, maintain and manage relationships with service providers and customers.
• Continuous Improvement
  • Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
  • Conduct workload activities in the most efficient and cost‑effective manner.
• Personal Capability Building
  • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

Education

Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2 / N3 level / (Advantageous)

Experience

2 – 4 years’ work experience in the following (Advantageous):

• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short‑term insurer
• Estimating in a panel beating environment