Account Manager II

LexisNexis; Sandton; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan inclusive of Risk Bah

Job summary

LexisNexis Legal & Professional in Sandton is seeking an Account Manager II to grow and protect revenue by strengthening customer relationships and expanding product adoption.

You will identify customer needs, demonstrate the value of LN products, and collaborate with teams to hit revenue targets while delivering exceptional service.

This role focuses on building durable client partnerships, coordinating cross-functional support, and driving ongoing product engagement to sustain business growth.

Qualifications

• Experience with SaaS products and solutions.
• Proven track record in B2B sales and account management.
• Strong communication, planning and time management skills.

Responsibilities

• Grow and protect revenue by managing key accounts.
• Identify upsell/cross-sell opportunities and present business value.
• Maintain accurate planning, documentation and reporting.
• Build relationships with decision makers and influencers.

Skills

SAAS experience

B2B sales

Account management

Customer relationship building

Negotiation skills

Job description

Are you data-driven and customer-centric?

Do you enjoy building solid relationships resulting in revenue and growth?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About The Role

As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.

Responsibilities

• Coaching and up-skilling team members to achieve common goals
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrating the business value of LN products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth

Requirements

• Domain and Market knowledge and experience of adopting new products
• SAAS experience
• Be able to positively influence the team and wider business
• Be a consistent performer, demonstrated through meeting or exceeding expectations
• Have communication, time management and planning skills
• Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
• Have experience working within a B2B sales environment and retaining and growing customers

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Benefits

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.