Account Manager II

LexisNexis Risk Solutions; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan

Modern family benefits

Study Leave

Job summary

LexisNexis Legal & Professional is seeking an Account Manager II to build and grow client relationships, identify needs and demonstrate the value of LN products to drive revenue growth. You will collaborate with team members to achieve shared goals and protect revenue across accounts.

The role focuses on coaching teams, identifying cross-sell opportunities and delivering measurable business value while maintaining high customer satisfaction and ongoing engagement.

Qualifications

• SAAS experience is required.
• Domain knowledge and market understanding are essential.
• Ability to influence team and stakeholders.
• Consistent performer with track record of meeting/exceeding targets.
• Strong communication, time management and planning skills.
• Experience spotting commercial opportunities with a customer services/sales background.
• Experience in a B2B sales environment and retaining/growing customers.

Responsibilities

• Coaching and up-skilling team members to achieve common goals.
• Adhering to planning, documentation, reporting and data recording in line with targets.
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities.
• Identifying key account issues and demonstrating business value of LN products.
• Ensuring customer experience aligns with targets for quality and contact frequency.
• Building solid relationships with decision makers and influencers to protect and grow revenue.

Skills

SAAS experience

Domain knowledge

Market knowledge

Influence skills

Communication skills

Time management

Planning skills

Sales support

B2B sales

Customer retention

Job description

Account Manager II

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.

Responsibilities

• Coaching and up-skilling team members to achieve common goals
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrating the business value of LN products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth

Requirements

• Domain and Market knowledge and experience of adopting new products
• SAAS experience
• Be able to positively influence the team and wider business
• Be a consistent performer, demonstrated through meeting or exceeding expectations
• Have communication, time management and planning skills
• Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
• Have experience working within a B2B sales environment and retaining and growing customers

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.