Account Manager II

Elsevier; Johannesburg; On-site; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Medical aid retirement plan

Study leave

Country-specific benefits

Job summary

Elsevier is seeking an Account Manager II to strengthen customer relationships and drive revenue growth across a global client base. You will identify customer needs, showcase LexisNexis Legal & Professional capabilities, and collaborate with cross-functional teams to hit revenue targets.

The role emphasizes coaching teammates, adherence to planning and reporting, and proactive identification of upsell opportunities to secure long-term account health.

Qualifications

• Experience with domain/market knowledge and adopting new products.
• Proven ability to influence teams and stakeholders.
• Strong communication and time-management abilities.
• Solid understanding of B2B sales dynamics and customer retention.

Responsibilities

• Build and grow customer relationships to support revenue protection and growth.
• Identify customer needs and demonstrate the value of LN products.
• Collaborate with team members to achieve shared goals.
• Coach and up-skill team members to reach targets.
• Adhere to planning, documentation and data recording per targets.
• Identify upselling and cross-selling opportunities and pursue them.

Skills

SAAS experience

Relationship building

Communication skills

Time management

Sales acumen

Job description

Account Manager II

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth?

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.

• Coaching and up-skilling team members to achieve common goals
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrating the business value of LN products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth

Requirements

• Domain and Market knowledge and experience of adopting new products
• SAAS experience
• Be able to positively influence the team and wider business
• Be a consistent performer, demonstrated through meeting or exceeding expectations
• Have communication, time management and planning skills
• Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
• Have experience working within a B2B sales environment and retaining and growing customers

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

We know your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

We are delighted to offer country specific benefits.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.

With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers