Delivery Excellence Lead - SLA & Efficiency

The South African Breweries; KwaZulu-Natal; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The South African Breweries in KwaZulu-Natal is seeking a delivery operations professional to drive a consistent service level by ensuring superior POC execution of the delivery process and to grow profitability through smarter delivery mode choices.

You will day-to-day manage delivery queries, perform root cause analyses, supervise driver compliance with standards, and partner with Centralised Planning to calibrate master data to meet customer needs.

Qualifications

• Relevant 3 year tertiary degree/diploma in Supply Chain or Logistics
• Proficiency in MS Office and SAP preferred
• Strong customer service principles and ability to work under pressure

Responsibilities

• Day-to-day management of customer delivery queries or complaints
• Root cause analysis of queries to prevent recurrence
• Ensure drivers adhere to offloading standards and SOPs
• Maintain driver and crew image in trade and ensure safety guidelines
• Coordinate with Centralised Planning to calibrate master data to meet customer needs
• Monitor delivery performance against SLA and drive continuous improvement

Skills

Customer service

Communication skills

Planning

Interpersonal skills

Resilience under pressure

Education

Degree in Supply Chain/Logistics

Tools

SAP

MS Office

Job description

The South African Breweries in KwaZulu-Natal is seeking a delivery operations professional to drive a consistent service level by ensuring superior POC execution of the delivery process and to grow profitability through smarter delivery mode choices.

You will day-to-day manage delivery queries, perform root cause analyses, supervise driver compliance with standards, and partner with Centralised Planning to calibrate master data to meet customer needs.