DISTRIBUTION SUPERVISOR

SAB; KwaZulu-Natal; On-site; ZAR 250,000 - 350,000; Full time

Job summary

SAB, a leading South African brewer, is seeking a delivery/Logistics professional in KwaZulu-Natal. You will manage daily delivery queries, root cause analysis, and ensure SOPs for delivery staff. Role emphasizes driver adherence to standards, customer service, and data accuracy.

Requirements include a 3-year degree/diploma in Supply Chain or Logistics, 2 years in FMCG logistics, a Code 08 license, and SAP/MS Office proficiency. This is a full-time on-site position offering growth opportunities.

Qualifications

• 3 year tertiary degree/diploma in Supply Chain or Logistics
• 2 years’ experience in customer service within FMCG Supply Chain/Logistics
• Valid Code 08 Drivers License
• SAP and MS Office proficiency
• Knowledge of customer service principles

Responsibilities

• Manage load plan and day-to-day delivery queries/complaints
• Root cause analysis to prevent recurrence
• Ensure drivers meet offloading standards and maintain customer service levels
• Develop and communicate SOPs for delivery staff
• Supervise in-trade deliveries and ensure SLA adherence
• Coordinate with planning to align master data with customer needs
• Train driver base to identify quality issues and handling methods

Skills

Customer service

Interpersonal skills

Planning and organizing

Verbal communication

Pressure handling

Self-management

Education

Supply Chain/Logistics degree or diploma

Tools

SAP

Microsoft Office

Job description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Key Roles and Responsibilities:

• Load Plan Execution Day to day management of customers related delivery queries or complaints
• Root cause analysis of queries and complaints conducted to prevent recurrence
• Ensure drivers adhere to offloading standards at POC and maintain customer service levels
• Establish, document and communicate SOP for delivery staff to follow
• Ensure Driver and Crew image is maintained in trade
• Incorporate Safety guidelines on all Delivery SOPs
• Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines
• Delivery Service Level All Customer DSP’s negotiated, agreed and communicated to customer base
• Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
• Supervision of in trade deliveries as per SL market plan with clearly defines and measurable outcomes
• Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
• The use of management tools to address the reoccurring issues experiences in trade with delivery service level (SICs, OWDs, 5W hys, AB report)
• Delivery Productivity Management In trade coaching with errant offenders on MBFU, refusals and OODD
• Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes.
• Master Data verified for accuracy
• Carry out in trade Owner Driver standard verification
• Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary
• Quality Management Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results.
• Consumer complaints GOPS are being tracked and implemented
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues
• Capacity Occupation and Refusal Management Establish SLA with 2DCP on Capacity Occupation daily optimisation
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
• Ensure return policies are in place and they cover all items and they are adhered to and updated
• Support Service Social Systems Establish routines to with CXC to track performance
• Create an environment that allows for cross functional learning and integration

Minimum Requirements:

• Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Drivers License
• Proficiency in Microsoft Office SAP experience will be preferred
• Knowledge of customer service principles
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self self-management and planning skills
• Strong achievement orientation

Additional information:

Band: VIII SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short short-listing. The South African Breweries (SAB) has reimagined what a beer company can be and has anchored this in a powerful brand purpose – We Dream Big to Create a Future With More Cheers – which articulates who we are and where we are going. At SAB it’s always about more than the beer. We are driven by our passion to demonstrate the unique power of beer to propel South Africa forward. Since our inception over a century ago, SAB has grown to become South Africa's largest brewer, a powerful economic contributor, a leader in sustainability, and a champion of responsible consumption. SAB is one of South Africa’s admired companies and corporate brands. The company has 7 breweries and 42 depots in South Africa, a total workforce of approximately 5000, and supports a beer economy ‘from seed to sip’ of over 250 000 jobs. Its portfolio of beer brands meets the needs of a wide range of consumers and includes leading brands in beer and beyond such as Castle Lager, Carling Black Label, Corona, Brutal Fruit, and Flying Fish