Debt Review Administrator

Atlas Finance; Gauteng; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Atlas Finance is seeking a dedicated front-line administrator to handle customer care calls and clerical duties, ensuring queries are resolved within SLA. The candidate will manage information with accuracy, maintain time management, and possess MS Office skills, debt review knowledge, and bilingual communication abilities to serve diverse clients in South Africa.

Responsibilities include sending balances and settlements, responding to debt counselors and administrators, and handling inquiries

Qualifications

• Minimum: Grade 12
• Certificate/Diploma in Micro Lending Frontline Service (NQF 4)
• Competent in MS Office Skills/Knowledge/Attributes
• English language proficiency and one other South African language
• Outstanding communication and interpersonal abilities
• Knowledge of NCA and compliance
• Strong administration skills and Exceptional work ethic
• Full understanding of Debt review knowledge

Responsibilities

• Send balances and settlements and respond with letters when paid in full
• Resolve and respond to queries from Debt Counselors and Administrators
• Answer and direct incoming phone calls
• Evaluate and verify information received
• Work with Excalibur, Microsoft Word and Excel
• Manage responsibilities with initiative, time management

Skills

MS Office

Communication

Interpersonal skills

Debt review knowledge

Education

Grade 12

Certificate/Diploma in Micro Lending Frontline Service (NQF 4)

Tools

Excalibur

Microsoft Word

Excel

Job description

Preference will be given to equity candidates:

Gender & Group

African Male/Coloured Male/White Male

Job purpose:

The candidate will be responsible for answering and directing incoming phone calls from customer care. Performing wide range of clerical duties, handling queries from customer care/info and comply with the SLA. Manage responsibilities and time management efficiently.

Key Accountable Responsibilities:

• Sending balances, settlements, proposal responses upon requested and paid in full letters if and when matter is paid in full.
• Resolve and responding to queries received from Debt Counselors and Administrators.
• Answering and directing incoming phone calls.
• Evaluate and verify information received.
• Work manually on Excalibur, Microsoft Word, Excel, Answering and directing incoming phone calls.
• Manage responsibilities with initiative, common sense and time management.

Competency and qualification requirements:

• Minimum: Grade 12
• Certificate/Diploma in Micro Lending Frontline Service (NQF 4)
• Competent in MS Office Skills/Knowledge/Attributes
• English language proficiency and one other South African language
• Outstanding communication and interpersonal abilities
• Knowledge of NCA and compliance
• Strong administration skills and Exceptional work ethic
• Full understanding of Debt review knowledge