Debt Recovery Specialist (Fixed-Term)

Nedbank; Johannesburg; On-site; ZAR 167,000 - 234,000; Part time

Job summary

Nedbank in Johannesburg is seeking a Debt Counselling Agent on a fixed term contract to recover debt and assets by following internal and legal processes.

Responsibilities include monitoring turnaround times, rehabilitating accounts, reducing impairments, handling queries, maintaining client profiles, prioritising risk, and escalating high risk matters.

The role requires Matric and at least 2 years in credit collections, with banking knowledge, data analysis, and strong communication.

Qualifications

• Matric or equivalent (National Senior Certificate) is required.
• Minimum 2 years experience in credit collections.
• Solid banking knowledge and understanding of credit processes.

Responsibilities

• Monitor accounts to ensure SLAs and turnaround times.
• Rehabilitate accounts by contacting and negotiating with clients.
• Reduce impairments and credit losses through planned actions.
• Respond to risk or arrears queries to maintain client satisfaction.
• Escalate high risk matters to stakeholders.
• Maintain accurate client profiles and account histories.
• Assist in implementing collection processes and policies.

Skills

Banking knowledge

Data analysis

Governance & Controls

Regulatory knowledge

Product knowledge

Communication

Decision making

Stress tolerance

Work standards

Managing work

Education

Matric / Grade 12 / National Senior Certificate

Job description

Nedbank in Johannesburg is seeking a Debt Counselling Agent on a fixed term contract to recover debt and assets by following internal and legal processes.

Responsibilities include monitoring turnaround times, rehabilitating accounts, reducing impairments, handling queries, maintaining client profiles, prioritising risk, and escalating high risk matters.

The role requires Matric and at least 2 years in credit collections, with banking knowledge, data analysis, and strong communication.