Debt Counselling Agent( Fixed Term Contract)

Nedbank; Sandton; On-site; ZAR 180,000 - 300,000; Part time

Job summary

Nedbank is seeking a Debt Counselling Agent on a fixed term contract to recover debt and assets by following internal and legal processes and procedures. You will rehabilitate accounts by contacting clients and third parties, monitor arrangements, and manage credit loss, SLA compliance, and risk with a focus on stakeholder communication and timely updates to client profiles.

This role requires 2 years in credit collections and matric.

Qualifications

• Matric/Grade 12 or NSC is required.
• 2 years experience in credit collections is required.
• Strong knowledge of banking terms, data analysis and risk controls.

Responsibilities

• Monitor accounts to meet SLA and turnaround times.
• Rehabilitate accounts by contacting clients and third parties.
• Reduce impairments and credit loss by applying collections strategies.
• Respond to general queries on risk or arrears in a timely manner.
• Maintain accurate client profiles and update system records.
• Escalate high-risk matters to stakeholders as needed.
• Ensure compliance with Nedbank policies and regulatory requirements.

Skills

Banking knowledge

Data analysis

Communication

Decision making

Stress tolerance

Education

Matric / Grade 12 / National Senior Certificate

Job description

Title:Debt Counselling Agent( Fixed Term Contract)

To recover debt and assetsby following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2 years experience in credit collections

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems
• Communication
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

Job Title

Debt Counselling Agent( Fixed Term Contract)