DC Operations Manager - Midrand DC

TFG (The Foschini Group); Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

TFG is seeking a DC Operations Manager to oversee all distribution centre activities, ensuring efficient, accurate and compliant operations across inbound, inventory, fulfilment and outbound processes. You will lead large teams, manage budgets, optimise layouts, and drive continuous improvements with a focus on safety and KPI-driven performance.

You will partner with stakeholders to support service delivery, audit readiness and scalable growth in a high-volume distribution environment.

Qualifications

• Relevant degree or diploma in a related field.
• Degree or diploma in supply chain, logistics or operations management is advantageous.
• 5 years' experience in outbound distribution centre operations.
• Minimum 5 years people management experience.
• Experience leading 30+ employees in a high-volume DC.
• Strong experience with WMS and advanced Excel for reporting.

Responsibilities

• Oversee daily distribution centre operations for efficiency, accuracy and compliance.
• Lead and manage all operational activities within the DC for smooth flow from receipt to dispatch.
• Drive productivity, service, quality and cost targets aligned to business goals.
• Oversee inbound, inventory, fulfilment, outbound and returns for seamless execution.
• Ensure safe, accurate receipt, storage, picking, packing and distribution of inventory.
• Monitor performance via KPIs, reporting and data analysis.
• Develop and implement continuous improvement to optimise processes and reduce costs.
• Manage inventory accuracy through stock control, cycle counting and governance.
• Drive labour planning and resource allocation for optimal productivity.
• Lead and develop operational teams; foster accountability and continuous improvement.
• Ensure health and safety compliance, policies, standards and audits.
• Manage internal and external stakeholder relationships to support service delivery.
• Oversee WMS processes and maximise system utilisation.
• Identify opportunities to improve warehouse layout, storage and capacity.
• Prepare and present operational reports and recommendations to senior leadership.
• Support strategic projects and scalability within the DC network.

Skills

Outbound Operations Management

Distribution Centre Operations

Warehouse Operations

Picking, Packing & Dispatch Management

Workforce Planning & Labour Management

Budget Management & Cost Control

Warehouse Management Systems (WMS)

Microsoft Excel

KPI & Performance Management

Operational Reporting & Data Analysis

Education

Relevant Degree or Diploma in a related field

Degree or Diploma in Supply Chain, Logistics, Operations Management, Business Management would be advantageous

Tools

WMS

Microsoft Excel

Job description

Job Description

The DC Operations Manager is responsible for overseeing all distribution center activities to ensure efficient, accurate, and compliant operations. They manage inventory control, lead operational teams, and implement process improvements to optimize workflow and reduce costs. Additionally, they monitor performance metrics, enforce safety standards, and drive continuous improvement initiatives to support operational excellence.

Job Description

The DC Operations Manager is responsible for overseeing all distribution center activities to ensure efficient, accurate, and compliant operations. They manage inventory control, lead operational teams, and implement process improvements to optimize workflow and reduce costs. Additionally, they monitor performance metrics, enforce safety standards, and drive continuous improvement initiatives to support operational excellence.

Responsibilities

• Oversee daily distribution center operations to ensure efficiency, accuracy, and compliance.
• Lead and manage all operational activities within the Distribution Centre, ensuring the efficient flow of goods from receipt through to dispatch.
• Drive operational excellence by delivering productivity, service, quality, and cost targets in line with business objectives.
• Oversee inbound, inventory, fulfilment, outbound, and returns operations to ensure seamless execution across the DC.
• Ensure the safe, accurate, and efficient receipt, storage, picking, packing, and distribution of inventory.
• Monitor and manage operational performance through the effective use of KPIs, reporting, and data analysis.
• Develop and implement continuous improvement initiatives to optimise processes, reduce costs, and improve service delivery.
• Manage inventory accuracy through effective stock control, cycle counting, reconciliation, and governance processes.
• Drive labour planning and resource allocation to ensure optimal productivity and operational efficiency.
• Lead and develop operational teams, creating a high-performance culture focused on accountability, engagement, and continuous improvement.
• Ensure compliance with health and safety regulations, company policies, operational standards, and audit requirements.
• Manage relationships with internal and external stakeholders to support operational objectives and service delivery.
• Oversee Warehouse Management System (WMS) processes and ensure effective utilisation of operational systems.
• Identify and implement opportunities to improve warehouse layout, storage utilisation, workflow efficiency, and capacity management.
• Prepare and present operational reports, performance reviews, and improvement recommendations to senior leadership.
• Support strategic projects, business growth initiatives, and operational scalability within the Distribution Centre network.

Qualifications

• Relevant Degree or Diploma in a related field
• Degree or Diploma in Supply Chain, Logistics, Operations Management, Business Management would be advantageous.
• 5 years' experience within Outbound Distribution Centre Operations.
• Minimum 5 years people management experience.
• Experience managing teams of 30+ employees within a high-volume distribution centre environment.
• Strong experience working with Warehouse Management Systems (WMS).
• Advanced Microsoft Excel skills, including reporting and operational analysis.
• Proven experience managing operational budgets, labour planning, and productivity targets.
• Experience within an eCommerce fulfilment environment would be advantageous.
• Understanding of health, safety, and compliance regulations within a distribution environment.

Skills

• Outbound Operations Management
• Distribution Centre Operations
• Warehouse Operations
• Picking, Packing & Dispatch Management
• Workforce Planning & Labour Management
• Budget Management & Cost Control
• Warehouse Management Systems (WMS)
• Microsoft Excel
• KPI & Performance Management
• Productivity Management
• Operational Reporting & Data Analysis
• Continuous Improvement
• Process Optimisation
• Stakeholder Management

Behaviours

• Being Resilient - rebounding from setbacks and adversity when facing difficult situations.
• Building Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Organisational Savvy - understands and navigates dynamics created by processes, systems, and people
• Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

Our logistics team consists of transport and process managers, engineers, pickers, packers and hyster drivers who are responsible for organising the storage and distribution of goods. They ensure cost-effective and efficient last mile fulfilment and by working together they ensure everything runs smoothly.