DataOps & Platform Reliability Specialist

Pick n Pay

Cape Town

On-site

ZAR 600,000 - 900,000

Full time

6 days ago

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Job summary

Pick n Pay is seeking a Data Operations Specialist to support the stability, maintenance, and continuous improvement of its data and analytics platforms across SAP BW, SAP BO, SAP Data Services, SAP InfoSteward, Power BI, Snowflake and AWS.

You will work with the Data Operations Team Lead, data engineers, analysts and business stakeholders to handle incidents, drive enhancements, monitor pipelines and advance toward a DataOps model for improved automation and operational efficiency.

Qualifications

Bachelor’s degree or diploma in Information Systems, Computer Science, Data Engineering, or equivalent combination of education and experience.
2–5 years’ experience working with enterprise data or business intelligence platforms.
Experience supporting or developing solutions in SAP BW, Snowflake, or similar data platforms.
Experience with data integration, ETL processes, and analytics tools.
Experience in an operational support or service delivery environment.
Exposure to cloud platforms (e.g., AWS) and tools such as Power BI is advantageous.
Retail industry experience is advantageous.
Knowledge of SAP Line of Business Systems (ERP, CAR, CRM) is advantageous

Responsibilities

Part of the Enterprise Data and Analytics team, responsible for supporting the operational maintenance and support of enterprise data platforms and analytics systems.
The role supports technologies including, but not limited to: SAP BW, SAP BusinessObjects (BOBJ), SAP Data Services, SAP InfoSteward, SAP Analysis for Office (AO), Power BI, Snowflake, AWS-based data platforms and DevOps processes.
The role contributes to maintaining operational stability and supporting the ongoing evolution toward a DataOps operating model.
Engage with business stakeholders to understand data-related issues and operational requirements.
Communicate effectively with business users and technical teams.
Provide input into solutions and communicate progress on incidents and requests.
Support the translation of business requirements into operational or technical actions.
Provide first- and second-line support for data platform incidents and service requests.
Investigate, analyse, and resolve data platform issues within agreed SLAs.
Perform root cause analysis and contribute to preventative actions for recurring issues.
Execute approved system changes or enhancements (e.g., SAP BW configuration).
Prepare and execute test scripts, including unit and regression testing as part of incident resolution.
Ensure accurate documentation of incidents, resolutions, and operational procedures.
Participate in standby and support rotations as required.