Data Centre Site Supervisor

SkillsMap; Gauteng; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading tech company in Gauteng seeks a Data Centre Site Supervisor to manage operations and a technician team. The role focuses on implementing maintenance tasks, ensuring compliance with ISO standards, and maintaining high electrical and mechanical uptime. Ideal candidates will have a strong technical background, at least 5 years in data center environments, and excellent problem-solving skills. This permanent position offers a competitive salary depending on experience.

Qualifications

• Minimum 5 years relevant data center experience.
• Extensive knowledge on Data Centre environments and critical infrastructure systems.

Responsibilities

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks.
• Ensure accurate records and schematics are maintained.
• Manage planned and corrective maintenance events.
• Share knowledge and best practices across teams.
• Ongoing training and evaluation of technical teams.
• Work closely with Data Centre Manager for escalated support.
• Conduct Root Cause Analysis for all incidents and outages.
• Monitor alerting on all Data Centre equipment.
• Quickly respond to critical situations.

Skills

Excellent technical abilities

Effective communication skills

Proactive problem solver

Ability to work independently

Self-motivated

Professional conduct

Responsible for continued learning

Quick response to situations

Troubleshoot systems

Advanced Microsoft Office skills

Education

Electrical qualification preferable

Job description

Job Reference Number: DCSSJB1
Department: Infrastructure Management Technology
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Overview

The Data Centre Site Supervisor is responsible for the effective and efficient running of the Data Centre facility in its entirety, providing support to the Data Centre Manager.

Responsibilities

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages.
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick responses to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
• Implement corrective actions promptly to mitigate the negative effects of system outages.
• Maintain compliance in accordance with all relative policies and procedures.
• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement).
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).
• Data Centre Ethics: Ensure compliance is maintained incorporating industry best practices.
• Data centre facilities standards are enforced and maintained.
• Data centre cleaning standards are enforced and maintained.
• Compliance with HS&E standards are enforced and maintained.
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.

Requirements

Skills

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to all situations
• Trouble shoot systems and components to identify root causes of failures
• Advanced Microsoft Office skills

Qualifications and Experience

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.