Data Centre Shift Technician

Teraco – A Digital Realty Company; KwaZulu-Natal; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading data center provider in KwaZulu-Natal is hiring a Data Centre Technician. This role involves managing infrastructure, ensuring compliance with policies, and providing support. Candidates should have an electrical qualification and at least 5 years of relevant experience in data center environments. The ideal candidate will be a proactive problem solver with strong technical abilities and excellent communication skills. This permanent position offers opportunities for continuous learning in a dynamic environment.

Qualifications

• Good technical abilities.
• Effective communication skills, active listener.
• Proactive problem solver, perform rapid assessments.

Responsibilities

• Manage data centre infrastructure for uptime.
• Perform after-hours support for technicians.
• Ensure compliance with all policies and procedures.
• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Skills

Good technical abilities

Effective communication skills

Proactive problem solver

Ability to work independently

Good Microsoft Office skills

Professionalism

Continuous learning

Emergency response

Troubleshooting

Microsoft Office

Education

Electrical qualification preferable

Minimum 5 years relevant data centre experience

Knowledge of data centre environments

Job description

Teraco Data Environments

2026/02/23 Kwazulu Natal

Job Reference Number: DCCTDB

Department: DB1

Industry: Information Technology

Job Type: Permanent

Positions Available: 2

Salary: Market Related

Purpose of the role

The Data Centre technician (electrical technician) provides a range of services which revolves around day to day operations and maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre.

Job Description

• MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Job Requirements

• SKILLS REQUIREMENT
• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills
• QUALIFICATIONS AND EXPERIENCE
• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable