Data Center Technician

Boardroom Appointments; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Boardroom Appointments seeks a Data Centre Technician to maintain Data Centre White Space and ensure 24/7/4 service within Internet Solutions Data Centres. The role provides client IT infrastructure support, incident management, provisioning, asset management, monitoring, and DC configurations, including cabling installation.

Requires 3 years in data centres and CDCP certification. The technician will monitor DC infrastructure, perform checks, liaise with clients and vendors, and ensure timely

Qualifications

• Technical certification (CDCP) required.
• Matric required.
• 3 years experience as a Data Centre Engineer.
• Certifications CCNA/A+/N+; MCSE or similar advantageous.

Responsibilities

• Investigate first line support calls and identify root causes.
• Ensure efficient and comprehensive resolution of incidents and requests.
• Coordinate repairs by liaising with product vendors and team members.
• Escalate issues to 2nd line support when necessary.
• Own incidents to resolution within SLA and document outcomes.
• Provide updates to clients and stakeholders and log in portals.
• Generate breach and operational reports for processes.
• Identify failures and suggest process improvements.

Skills

First line support

Incident resolution

Proactive monitoring

Documentation

Education

CDCP

Matric

CCNA

A+/N+

MCSE (advantageous)

Tools

IQ Suite

Struxureware

DC monitoring tools

Job description

• The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre White Space, ensuring a 24/4 service offering within Internet Solutions Data Centers .T
• he DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• Their primary objective is to ensure zero missed service level agreement conditions.
• The DC Technician (L1) focuses on first line support for standard and low complexity incidents and maintains the data center environmental and monitoring equipment.
• Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure
• Set up all Data center configurations including the planning, sourcing and installing of all cabling
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Install and configure software, if relevant, according to client requirements
• Perform necessary checks, apply monitoring tools and respond to alerts
• Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.
• Daily walk-through checks of facilities environment
• Understanding of DC Suite eg. IQ Suite and Struxureware
• Proactively identify problems and errors
• Log all such incidents timeously with the required level of detail
• Liaise with all stakeholders including client IT environments, vendors, carriers and company colleagues to expedite diagnosis of errors and problems and to identify a resolution

Resolution of incidents and requests:

• Investigate first line support assigned calls and identify the root cause of incidents and problems
• Ensure efficient and comprehensive resolution of incidents and requests
• Carry out repairs by coordinating product requests and liaising with other team members
• Report and escalates issues to 3rd party vendors if necessary
• Take full ownership for managing the incident to resolution within the service level requirements
• Escalate requests and exceptions to the 2nd line support team
• Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with company procedures
• Compile breach and other reports that are necessary for the correct operation of processes
• Identify failures and short-comings in the current processes and elevate with recommendations
• All Work in Progress and completion thereof in the DC Installs queues
• All Decomms and closure thereof in the DC Installs queues

Qualifications and experience:

• Technical certification CDCP
• Matric
• 3 years experience as a Data Centre Engineer
• CCNA/A+/N+; MCSE or other relevant certification advantageous