Data Center Technician: 24/7 Operations & Incident Resolution

Boardroom Appointments; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Boardroom Appointments seeks a Data Centre Technician to maintain Data Centre White Space and ensure 24/7/4 service within Internet Solutions Data Centres. The role provides client IT infrastructure support, incident management, provisioning, asset management, monitoring, and DC configurations, including cabling installation.

Requires 3 years in data centres and CDCP certification. The technician will monitor DC infrastructure, perform checks, liaise with clients and vendors, and ensure timely

Qualifications

• Technical certification (CDCP) required.
• Matric required.
• 3 years experience as a Data Centre Engineer.
• Certifications CCNA/A+/N+; MCSE or similar advantageous.

Responsibilities

• Investigate first line support calls and identify root causes.
• Ensure efficient and comprehensive resolution of incidents and requests.
• Coordinate repairs by liaising with product vendors and team members.
• Escalate issues to 2nd line support when necessary.
• Own incidents to resolution within SLA and document outcomes.
• Provide updates to clients and stakeholders and log in portals.
• Generate breach and operational reports for processes.
• Identify failures and suggest process improvements.

Skills

First line support

Incident resolution

Proactive monitoring

Documentation

Education

CDCP

Matric

CCNA

A+/N+

MCSE (advantageous)

Tools

IQ Suite

Struxureware

DC monitoring tools

Job description

Boardroom Appointments seeks a Data Centre Technician to maintain Data Centre White Space and ensure 24/7/4 service within Internet Solutions Data Centres. The role provides client IT infrastructure support, incident management, provisioning, asset management, monitoring, and DC configurations, including cabling installation.

Requires 3 years in data centres and CDCP certification. The technician will monitor DC infrastructure, perform checks, liaise with clients and vendors, and ensure timely