Data Centre Manager

Teraco – A Digital Realty Company; Gauteng; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Teraco – A Digital Realty Company is seeking a Data Centre Manager to lead 24x7 operations, oversee equipment maintenance, inventory and contractor management at our Gauteng facility.

The role requires strong leadership, people management and a focus on security, safety and service delivery. You will drive continuous improvement, manage budgets and partner with cross-functional teams to meet strict uptime targets.

Qualifications

• Must have strong people management and leadership abilities.
• Experience supervising data centre teams and contractors.
• Customer service focus with reliable incident handling.

Responsibilities

• Oversee 24x7 data centre operations and maintenance.
• Manage equipment upgrades, cabling and asset records.
• Lead and develop the data centre team and contractors.
• Ensure SLA/MSA adherence and root cause analysis.

Skills

People management

Leadership

Team supervision

Client service

Communication

Problem solving

Education

Electrical qualification

Mechanical qualification

Cabling qualification

Job description

Objectives Main Functions Of The Job

Data Centre Management

• People management

Teraco Data Environments

2026/09/14 Gauteng

Job Reference Number: DCMJB

Department: Infrastructure Management Technology

Business Unit

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and supervises teams of employees within the Data Centre.

Job Description

PURPOSE OF THE ROLE

The role is required to oversee equipment maintenance, inventory, customer service, contractor management and employee management. Your versatility will be your greatest asset as you deliver mission-critical support and empower our clients to harness the full power of Teraco offerings.

Job Requirements

Objectives Main Functions Of The Job

Data Centre Management

Information Security

• Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
• Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
• Ensure that records, drawings and schematics of the data centre environment/s are maintained
• Evaluate the best practices for design and maintenance
• Supervise a team of technicians to ensure smooth operation of the facility
• Manage working methods to ensure that all SLA and MSA’s are achieved
• Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
• Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
• Expected to improve current processes, and introduce automation with aim towards simplification
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
• Management of data centre cabling infrastructure supporting 99.99% uptime
• Active participation in new data centre builds or expansions
• Monitoring and alerting of all critical components
• Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
• White space capacity planning
• Quick responses to potentially critical situations
• 3rd party vendor management and service delivery
• Active involvement in network, physical and cyber security matters Compliance, Audit & Risk
• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities best practices are enforced, maintained and improved
• Ensure data Centre cleaning standards are enforced and maintained
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
• Risk identification and mitigation
• Ensuring adherence to all relevant standards and policies
• Active involvement in all audits
• Strong adherence to process
• Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
• Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

Skills Requirement

Finance

• Forecasting of future spend
• Monitoring and managing of budgetary spend
• Budgetary reporting

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• People management
• Active involvement with staff onboarding
• Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
• Defining of personal development plans for direct reports
• Defining of measurable KPI’s for direct reports
• Develop and grow relationships with other business units
• Support and adherence to BEE targets when onboarding new resources
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
• Interact with all levels of the organization in a professional, and tactful manner
• Provide guidance and mentorship to direct and indirect reporting staff

Administrative duties

• Scheduling of employee shifts, standby and after hour rosters
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality and timelines
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management

Client satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
• Meeting of defined client survey and reporting targets
• Ability to understand client urgency and sensitivity of problem/incident/request

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving

Qualifications And Experience

• Electrical and/or mechanical qualification preferable
• Cabling qualification preferable
• Minimum 5 years relevant data centre experience
• +5 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
• Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
• Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)