Damage and Service Clerk - Pomona Kempton Park

Combined Motor Holdings Limited; Kempton Park; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Combined Motor Holdings Limited seeks a Damage and Service Clerk in Pomona, Kempton Park to oversee the servicing, repair and movement of damaged vehicles, ensuring fleet safety and availability for rental.

Responsibilities include coordinating repairs, maintaining service records, and communicating with service providers and customers. The role requires detailed attention, English fluency, a valid driver's license, and the ability to work weekends when needed.

Qualifications

• Proactive, organized and solutions-focused approach with strong communication and problem solving.
• Proficient in English (speaking, reading, writing).
• Unendorsed code 08/EB or C10 driver’s license with at least 1 year continuous driving.
• Clear criminal record with no pending cases.
• Mechanical knowledge (theory and practical).
• Matric or equivalent with proven service environment experience.
• In-depth knowledge of motor vehicle spares with contacts for technical support.
• Working knowledge of basic bookkeeping.
• Ability to drive unaccompanied.
• Experience in high-pressure, fast-paced environments with multitasking and PC literacy.

Responsibilities

• Coordinate servicing, repairs and movement of damaged vehicles and arrange collections/deliveries.
• Maintain accurate service and damage records and update vehicle histories.
• Investigate and resolve customer queries and provide feedback to management.
• Update service movements and update vehicles’ service history.
• Capture damage movements and related paperwork, including HB numbers.
• Monitor fleet movement, fleet checks and overall quality.
• Ensure adherence to POPIA guidelines and company policies.
• Complete daily administration before leaving the office.

Skills

Proactive approach

Organized

Strong communication

Problem solving

English proficiency

1 year driving experience

Clear criminal record

Mechanical knowledge

Basic bookkeeping

Attention to detail

Customer service experience

Education

Matric or equivalent

Tools

Excel

Bookkeeping software

Job description

Damage and Service Clerk – Pomona Kempton Park

The Damage & Service Clerk is responsible for monitoring and coordinating the servicing, repair and movement of damaged vehicles to ensure the fleet remains safe, reliable and available for rental.

Details

• Close Date: 18 October 2026

Requirements

• A proactive, organized and solutions-focused approach, together with strong communication, follow-up and problem-solving skills, is essential.
• Proficient in English (speak, read, write).
• Unendorsed code 08/EB or C10 driver’s license, with at least 1yr of continuous driving experience.
• A clear criminal record, with no pending cases.
• Mechanical knowledge: theory as well as from a practical aspect.
• Matric or equivalent & proven experience in a service environment or service advisor position.
• In-depth knowledge of motor vehicle spares, with contacts and technical support contacts.
• Working knowledge of basic bookkeeping.
• Driving, unaccompanied, is a requirement for this position.
• Current (within the last 12 months) proven experience in:
  • A high-pressure, fast-paced and stressful environment requiring multi-tasking and PC literacy
  • Quality control relating to processes, timing, repairs and costs
  • Excel at intermediate level
• The successful incumbent must be willing and able to:
  • work weekends and public holidays, in all weather conditions and outside normal hours when required.
  • wear the uniform (partly subsidized by the Company).
  • submit to a criminal check.
• Applicants must:
  • live within the Ekurhuleni - East Rand area.
  • be able to write neatly and clearly.

Responsibilities

• The role involves liaising with service providers, monitoring repair progress, downtime, quality, costs and turnaround times, and arranging vehicle collections and deliveries.
• The incumbent will maintain accurate service and damage records, update vehicle histories, process related documentation and monitor overall fleet condition.
• The role also involves investigating and resolving customer queries, analysing reports and providing accurate feedback to management.
• Analysing identified reports and providing feedback to management.
• Capturing service movements, service details and updating of vehicles’ service history.
• Capturing damage movements and related paperwork, including obtaining HB numbers.
• Monitoring and controlling fleet movement, fleet checks and overall quality of the fleet.
• Investigating and resolving all customer queries accurately and timeously.
• Being mindful of and always operating within the POPIA guidelines.
• Strict adherence to all related company and location/departmental policies and procedures.
• Completing all daily administration duties and responsibilities prior to leaving the office.
• Professionally representing the First Car Rental brand and keeping the best interest of the company and our customers in mind through all you do.