Administrator: Damages - PE Airport

ZEDA Limited; Gqeberha; On-site; ZAR 120,000 - 160,000; Full time

Job summary

ZEDA Limited in South Africa is seeking an administrative claims assistant to support profitability by logging, scanning and indexing claims. You will collect damage reports, obtain quotations and attach them to damage packs, bill rental agreements and inform branches of amounts where relevant.

You will log data in DARA/AS400, scan documents into Claims 9118, and file all records. The role also involves handling queries within 24 hours and contributing to daily and weekly reporting processes.

Qualifications

• Matric and a valid driver's license are essential.
• Previous administration experience is advantageous.

Responsibilities

• Log, scan, capture and file claims to support profitability.
• Collect damage reports, obtain quotations and attach to damage packs.
• Bill rental agreements and communicate amounts to branches.
• Log damage data in DARA and AS400 systems and index in Claims 9118.
• Respond to queries within 24 hours and escalate as needed.
• Prepare daily Wizard reports and weekly Late Debit Report.

Skills

Administration

Education

Matric

Valid Driver's License

Job description

Core purpose of the role

To log, scan, capture, charge and file claims so as to contribute to the profitability of the Company.

Key deliverables and outputs

Operational

Claims

• Collect Damage Reports from vehicles and print relevant documents (Range: Rental Agreement, VTC, Quality Control Envelope)
• Obtain quotation and attach to Damage Report pack
• Bill relevant Rental Agreement and communicate billing amount to branches where applicable
• Provide order forms to panel shops
• Log damage information in the DARA system
• Scan all documents into Claims 9118 for indexing in the Oculus system
• File all documents in filing cabinet.

Queries

• Upon receipt of query, investigate reason for billing, source relevant documentation and communicate findings to customer (24 hrs) (Range:billing, waivers, Damage Report information, copies of assessor reports, quotes, invoices, police reports, investigator report, salvage invoice, 3rd party details)

Reports

• Pull and action Wizard reports daily (Range: Open Movement, Overdue)
• Compile and action Late Debit Report every Wednesday
• Assist to ensure that 21/24 regional targets are met.

Batching

• Every 6 months batch Damage Report packs and send for storage.

Windscreen Damage

• Collect Damage Reports from vehicles and print relevant documents (Range: Rental Agreement, VTC, Quality Control Envelope)
• Bill relevant Rental Agreement
• Log damage information in the DARA and AS400 systems
• Scan all documents into Claims 9118 for indexing in the Oculus system
• File all documents in filing cabinet.

Administration

• Capturing and closing of VTCs to suppliers
• Receive invoice from supplier, match against order, capture in DARA and submit to creditors weekly.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

• All training courses in accordance with code of conduct
• Attend team meetings as scheduled with Supervisor and Manager.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Other teams within Operations e.g. Workshop, Damages, Dispatch, nearby Branches, Technical and Claims.

Academic Qualifications

Essential:

• Matric
• Valid Driver’s License.

Work Experience

Essential:

• None.

Advantageous:

• Previous relevant Administration experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Applications closing date 14 October 2026