CxHub Assistant (Temp)

Shoprite Group of Companies; Wes-Kaap; On-site; ZAR 123,000 - 179,000; Full time

Job summary

Shoprite Group of Companies in South Africa is seeking a Customer Service Assistant to deliver outstanding service. You will answer questions, provide product and service information, and assist customers with accuracy and care.

This role relies on timely action, empathy, and strong data capture as calls and concerns are logged in our system to drive an exceptional customer experience across our stores and support teams.

Responsibilities

• Answer questions and provide product or service information accurately.
• Resolve customer issues and ensure timely action in the system.
• Capture calls and concerns in the system to create an exceptional customer experience.

Job description

The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.

To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.