Contact Centre Support Specialist

Boardroom Appointments; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments is seeking a Contact Centre Support Specialist to assist the Customer Experience team with general support activities and coordination of daily operations.

Reporting to the Head of Customer Contact Centre & Experience and the Senior Manager, you will perform administrative tasks and ensure seamless office management to support service delivery.

This role emphasizes proactive communication, attention to detail, and teamwork within a fast-paced environment in Cape Town.

Responsibilities

• The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team.
• The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management).

Job description

About the job Contact Centre Support Specialist

Responsibilities:

• The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team.
• The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management).