Executive Assistant to Head of Customer Service

Boardroom Appointments; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Boardroom Appointments is seeking an Assistant to the Head of Customer Service to provide comprehensive administrative support to the Head of Customer Service and the Customer Service Team. This role focuses on managing daily operations, maintaining records, and ensuring smooth communication across the department.

The ideal candidate will have strong numeracy and literacy, experience in a fast-paced environment, and the ability to manage multiple tasks with high professionalism.

Qualifications

• Must have strong administrative and secretarial skills.
• Excellent numeracy and literacy with attention to detail.
• Ability to manage high volumes of tasks in a pressured environment.

Responsibilities

• Support Head of Customer Service and department daily operations.
• Maintain general company record system with accurate files.
• Serve as primary contact for internal and external colleagues.
• Provide gatekeeper role and facilitate smooth communication.
• Prepare reports, presentations and meeting information for staff and external parties.
• Oversee Administrative Team and office services.

Education

Masters/Honours/Post Grad Qualification

Degree / NQF7

Higher Certificate / NQF5

Matric / NQF4

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Boardroom Appointments is seeking an Assistant to the Head of Customer Service to provide comprehensive administrative support to the Head of Customer Service and the Customer Service Team. This role focuses on managing daily operations, maintaining records, and ensuring smooth communication across the department.

The ideal candidate will have strong numeracy and literacy, experience in a fast-paced environment, and the ability to manage multiple tasks with high professionalism.