CUSTOMER SERVICES ASSISTANTS

Kabstrading Co; Cape Town; On-site; ZAR 134,000 - 190,000; Full time

Job summary

Kabstrading Co in Cape Town is seeking a dedicated Customer Service Specialist to support our clients, process orders, and ensure timely transaction handling. You will act as the frontline contact, resolving inquiries and promoting a high standard of service.

Key responsibilities include managing orders from entry to finalisation, handling feedback and backorder reporting, building positive relationships with customers and internal teams, and proactively resolving queries to achieve optimal

Responsibilities

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Job description

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.