CX Strategy Consultant - On-site in Kimberley

Placements24; Noord-Kaap; On-site; ZAR 720,000 - 960,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health insurance

Retirement plan

Professional development

Diversity of clients

Dynamic team in Kimberley

Job summary

Placements24, a leading management consultancy, is seeking a passionate Management Consultant to focus on Customer Experience (CX) Strategy based in Kimberley, Northern Cape. You will design and implement customer-centric strategies that drive loyalty, satisfaction, and business growth, drawing on data insights to improve interactions across all touchpoints.

The role requires regular on-site collaboration with Kimberley and the Northern Cape region, with strong client engagement and proven

Qualifications

• Bachelor's degree in Marketing, Business Administration, Psychology, or related field.
• Master's degree preferred.
• Minimum 5 years of experience in customer experience management, marketing strategy, or management consulting with a CX focus.
• Demonstrated expertise in customer journey mapping, service design, and CX analytics.
• Strong understanding of customer behavior and market trends.
• Excellent qualitative and quantitative research skills.
• Exceptional communication, influencing, and presentation abilities.
• Ability to work in a client-facing, collaborative environment in Kimberley and Northern Cape.

Responsibilities

• Develop and articulate customer experience strategies aligned with business objectives.
• Conduct customer journey mapping and analysis to identify pain points and opportunities.
• Utilize customer data and insights to inform strategic recommendations.
• Design innovative customer engagement models and service improvement initiatives.
• Collaborate with marketing, sales, and service teams to ensure consistent CX delivery.
• Manage CX projects from conception through to implementation and measurement.
• Present strategic recommendations and project outcomes to senior client executives.
• Build and maintain strong client relationships within Kimberley.

Skills

CX strategy

Customer journey mapping

CX analytics

Communication & presentation

Client-facing

Education

Bachelor's degree in Marketing, Business Administration, Psychology

Master's degree preferred

Job description

Placements24, a leading management consultancy, is seeking a passionate Management Consultant to focus on Customer Experience (CX) Strategy based in Kimberley, Northern Cape. You will design and implement customer-centric strategies that drive loyalty, satisfaction, and business growth, drawing on data insights to improve interactions across all touchpoints.

The role requires regular on-site collaboration with Kimberley and the Northern Cape region, with strong client engagement and proven