CX Strategy Consultant — Transform Customer Journeys

Placements24; Benoni; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonuses

Development opportunities

Collaborative environment

Impactful client work

Résumé du poste

Placements24 is seeking a Management Consultant focused on Customer Experience (CX) Strategy in Gauteng. You will design, implement, and optimize customer journeys across touchpoints to drive loyalty and growth, analyzing data and delivering strategic recommendations.

Ideal candidates have 4–6 years in CX, marketing, or service design, with strong analytical and communication skills and familiarity with digital channels. Gauteng-based clients await your expertise.

Qualifications

• Minimum 4–6 years in customer experience strategy, marketing, service design, or management consulting with CX focus.
• Strong understanding of customer behavior, market research methods, and digital channels.
• Excellent analytical and communication skills with ability to translate insights into actions.
• Experience working with clients in Gauteng is advantageous.

Responsabilités

• Analyze current customer journeys to identify pain points and opportunities across touchpoints.
• Develop comprehensive CX strategies aligned with client objectives.
• Map future-state journeys incorporating digital and physical channels.
• Conduct surveys, interviews, and focus groups to gather insights.
• Advise on CX best practices: service design, personalization, omni-channel strategies.
• Collaborate with marketing, sales, service and product teams for integrated CX delivery.
• Develop KPIs to measure CX initiative impact.
• Present recommendations and implementation plans to client leadership.

Connaissances

CX strategy

Customer research

Service design

Data analysis

Stakeholder management

Formation

Bachelor's degree in Marketing

MBA or CX certification

Description du poste

Placements24 is seeking a Management Consultant focused on Customer Experience (CX) Strategy in Gauteng. You will design, implement, and optimize customer journeys across touchpoints to drive loyalty and growth, analyzing data and delivering strategic recommendations.

Ideal candidates have 4–6 years in CX, marketing, or service design, with strong analytical and communication skills and familiarity with digital channels. Gauteng-based clients await your expertise.