Management Consultant - Customer Experience Strategy

Placements24; Noord-Kaap; On-site; ZAR 720,000 - 960,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health insurance

Retirement plan

Professional development

Diversity of clients

Dynamic team in Kimberley

Job summary

Placements24, a leading management consultancy, is seeking a passionate Management Consultant to focus on Customer Experience (CX) Strategy based in Kimberley, Northern Cape. You will design and implement customer-centric strategies that drive loyalty, satisfaction, and business growth, drawing on data insights to improve interactions across all touchpoints.

The role requires regular on-site collaboration with Kimberley and the Northern Cape region, with strong client engagement and proven

Qualifications

• Bachelor's degree in Marketing, Business Administration, Psychology, or related field.
• Master's degree preferred.
• Minimum 5 years of experience in customer experience management, marketing strategy, or management consulting with a CX focus.
• Demonstrated expertise in customer journey mapping, service design, and CX analytics.
• Strong understanding of customer behavior and market trends.
• Excellent qualitative and quantitative research skills.
• Exceptional communication, influencing, and presentation abilities.
• Ability to work in a client-facing, collaborative environment in Kimberley and Northern Cape.

Responsibilities

• Develop and articulate customer experience strategies aligned with business objectives.
• Conduct customer journey mapping and analysis to identify pain points and opportunities.
• Utilize customer data and insights to inform strategic recommendations.
• Design innovative customer engagement models and service improvement initiatives.
• Collaborate with marketing, sales, and service teams to ensure consistent CX delivery.
• Manage CX projects from conception through to implementation and measurement.
• Present strategic recommendations and project outcomes to senior client executives.
• Build and maintain strong client relationships within Kimberley.

Skills

CX strategy

Customer journey mapping

CX analytics

Communication & presentation

Client-facing

Education

Bachelor's degree in Marketing, Business Administration, Psychology

Master's degree preferred

Job description

About the Role

Our client, a leading management consultancy, is seeking a passionate Management Consultant to focus on Customer Experience (CX) Strategy. This role is based in our Kimberley, Northern Cape office. You will be instrumental in helping clients design and implement customer-centric strategies that drive loyalty, satisfaction, and business growth. This involves understanding customer journeys, leveraging data insights, and recommending innovative solutions to enhance customer interactions across all touchpoints. You will work closely with businesses in Kimberley and the wider Northern Cape region, requiring regular on-site presence to build relationships and ensure effective strategy implementation. This position is office-based to foster strong team collaboration and direct client engagement.

Key Responsibilities

• Develop and articulate customer experience strategies aligned with business objectives.
• Conduct customer journey mapping and analysis to identify pain points and opportunities.
• Utilize customer data and insights to inform strategic recommendations.
• Design innovative customer engagement models and service improvement initiatives.
• Collaborate with marketing, sales, and service teams to ensure consistent CX delivery.
• Manage CX projects from conception through to implementation and measurement.
• Present strategic recommendations and project outcomes to senior client executives.
• Build and maintain strong client relationships within Kimberley.

Requirements

• Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.
• Master's degree preferred.
• Minimum 5 years of experience in customer experience management, marketing strategy, or management consulting with a CX focus.
• Demonstrated expertise in customer journey mapping, service design, and CX analytics.
• Strong understanding of customer behavior and market trends.
• Excellent qualitative and quantitative research skills.
• Exceptional communication, influencing, and presentation abilities.
• Ability to work effectively in a client-facing, collaborative environment.
• Commitment to working from our Kimberley office and supporting clients in the Northern Cape.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and retirement plan.
• Opportunities for professional development and specialization in CX.
• Engage with diverse clients and contribute to their customer success.
• Be part of a dynamic team in Kimberley.
• Drive positive change in customer relationships within the Northern Cape.