Customer Support Representative

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive salary

Health benefits

Job summary

Placements24 in Welkom is seeking a diligent Customer Support Representative to join their remote-friendly team. You will be the main point of contact, addressing inquiries across channels and guiding customers toward solutions with clarity and professionalism.

The role emphasizes excellent English, CRM familiarity, independence, and a proactive approach to problem-solving, with a supportive team culture, ongoing development, and competitive compensation.

Qualifications

• Previous experience in a customer service or support role is essential.
• Excellent command of the English language, both spoken and written.
• Familiarity with helpdesk software and customer relationship management tools.
• Ability to work independently and manage multiple tasks efficiently in a remote setting.
• A proactive attitude towards problem-solving and customer satisfaction.

Responsibilities

• Address customer queries and concerns through various communication channels, including phone, email, and chat.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot customer issues and guide them through resolution steps.
• Log and track all customer interactions and resolutions within the company's CRM system.
• Identify and report recurring issues to the relevant departments for process improvement.
• Maintain a high standard of customer service and professional etiquette at all times.

Skills

Customer service

English proficiency

CRM familiarity

Helpdesk software

Remote work capability

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is actively seeking a diligent and customer-focused Customer Support Representative to join their team in Welkom . This role involves providing exceptional assistance and resolving inquiries for a diverse customer base, ensuring a high level of satisfaction with our client's services. You will be a key point of contact, offering solutions and guidance with clarity and professionalism. This position offers a remote working arrangement, allowing you to contribute effectively from anywhere, supported by robust digital tools and a collaborative team culture. Your efforts will directly impact customer retention and overall brand perception, making this a vital role within the organization.

Key Responsibilities

• Address customer queries and concerns through various communication channels, including phone, email, and chat.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot customer issues and guide them through resolution steps.
• Log and track all customer interactions and resolutions within the company's CRM system.
• Identify and report recurring issues to the relevant departments for process improvement.
• Maintain a high standard of customer service and professional etiquette at all times.

Requirements

• Previous experience in a customer service or support role is essential.
• Excellent command of the English language, both spoken and written.
• Strong ability to listen, empathize, and provide effective solutions.
• Familiarity with helpdesk software and customer relationship management tools.
• Ability to work independently and manage multiple tasks efficiently in a remote setting.
• A proactive attitude towards problem-solving and customer satisfaction.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work opportunity for enhanced flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for continuous learning and professional development.
• A supportive and inclusive team environment focused on collaboration.