Customer Support Pro - Growth, Training & Impact (PMB)

Placements24; KwaZulu-Natal; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career advancement

Training & development

Supportive team

Performance bonuses

Employee assistance

Zusammenfassung

Placements24 is seeking a Customer Support Specialist to join their Pietermaritzburg team. The role focuses on delivering exceptional service, resolving customer inquiries, and maintaining satisfaction in a fast-paced environment.

You will be the primary contact for customers, using CRM tools to document interactions and guide resolutions. The position offers a stable office-based setting with opportunities for growth and ongoing training.

Qualifikationen

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently and as part of a team.
• Patient and customer-centric attitude.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues and provide step-by-step guidance to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Maintain a thorough understanding of the company's products and services.

Kenntnisse

Customer service

Helpdesk

CRM software

Communication

Problem solving

Teamwork

Multitasking

Time management

Data privacy

English proficiency

Ausbildung

High school diploma

Tools

CRM systems

Jobbeschreibung

Placements24 is seeking a Customer Support Specialist to join their Pietermaritzburg team. The role focuses on delivering exceptional service, resolving customer inquiries, and maintaining satisfaction in a fast-paced environment.

You will be the primary contact for customers, using CRM tools to document interactions and guide resolutions. The position offers a stable office-based setting with opportunities for growth and ongoing training.