Senior Customer Support & Solutions Specialist

Placements24; KwaZulu-Natal; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Career development opportunities

Health benefits

Collaborative work environment

Exposure to cutting-edge technology

Customer success focus

Job summary

Placements24 in Pietermaritzburg, KwaZulu-Natal, is seeking a Senior Customer Support Specialist to deliver high-quality technical and customer service to a diverse client base. The role focuses on resolving complex issues, mentoring junior agents, and driving process improvements to enhance client satisfaction and retention.

You will work closely with product and engineering teams, maintain comprehensive knowledge base articles, and ensure proactive, solutions-oriented support in a fast-paced

Qualifications

• At least 3–5 years in a customer-facing role with strong service orientation.
• Proven ability to troubleshoot complex technical issues and provide clear solutions.
• Excellent communication skills for non-technical audiences and cross-functional teams.

Responsibilities

• Serve as a primary contact for inquiries via phone, email, and chat and resolve them promptly.
• Diagnose and troubleshoot technical issues related to the software and services, escalating when needed.
• Document all interactions and solutions in the CRM system accurately.

Skills

Customer support

CRM software

Troubleshooting

Communication

Mentoring

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 in Pietermaritzburg, KwaZulu-Natal, is seeking a Senior Customer Support Specialist to deliver high-quality technical and customer service to a diverse client base. The role focuses on resolving complex issues, mentoring junior agents, and driving process improvements to enhance client satisfaction and retention.

You will work closely with product and engineering teams, maintain comprehensive knowledge base articles, and ensure proactive, solutions-oriented support in a fast-paced