Customer Support Pro for Smart Grills & Thermometers

Journeyfront; Sandton; On-site; ZAR 201,000 - 301,000; Full time

Job summary

ClearSource is a global BPO focused on delivering an exceptional customer experience. We are seeking a Customer Service Representative to support our client's premium grill and smart meat thermometer products.

You will troubleshoot using customer input, app data, and our knowledge base, while aiming for friendly, accurate solutions and high CSAT. If you thrive in a fast-paced environment and value customer-first service, join us.

Qualifications

• 1+ year in call center or customer support role.
• High school diploma or equivalent.
• Customer-first mindset with ability to listen, empathize and deliver timely, accurate solutions.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues using customer input, app data, and knowledge base.
• Ensure each interaction is handled with patience and care.
• Meet KPIs such as CSAT, schedule adherence, and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

Skills

Customer service

Problem solving

Communication

Empathy

Education

High school diploma

Equivalent

Tools

CRM software

Job description

ClearSource is a global BPO focused on delivering an exceptional customer experience. We are seeking a Customer Service Representative to support our client's premium grill and smart meat thermometer products.

You will troubleshoot using customer input, app data, and our knowledge base, while aiming for friendly, accurate solutions and high CSAT. If you thrive in a fast-paced environment and value customer-first service, join us.