Customer Service Representative

Journeyfront; Sandton; On-site; ZAR 201,000 - 301,000; Full time

Job summary

ClearSource is a global BPO focused on delivering an exceptional customer experience. We are seeking a Customer Service Representative to support our client's premium grill and smart meat thermometer products.

You will troubleshoot using customer input, app data, and our knowledge base, while aiming for friendly, accurate solutions and high CSAT. If you thrive in a fast-paced environment and value customer-first service, join us.

Qualifications

• 1+ year in call center or customer support role.
• High school diploma or equivalent.
• Customer-first mindset with ability to listen, empathize and deliver timely, accurate solutions.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues using customer input, app data, and knowledge base.
• Ensure each interaction is handled with patience and care.
• Meet KPIs such as CSAT, schedule adherence, and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

Skills

Customer service

Problem solving

Communication

Empathy

Education

High school diploma

Equivalent

Tools

CRM software

Job description

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - and be the superhero our client's customers need!

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. In this role, you will provide Customer Support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Service Representative

• Assist customers with inquiries about product features andtroubleshooting issues.
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base.
• Ensure each interaction is handled with patience and care, making the customer feel valued.
• Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

What We're Looking For

• High school diploma (or equivalent).
• 1+ year of experience in a call center or customer support role.
• Preferablywith Financial Background
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day!

Customer First – We share an intense passion for creating an exceptional customer experience.

Personal Accountability – Commit to do the right thing and do it.

Humble Courage – Be brave enough to seek, deliver, and accept feedback.

Hungry – Do your best every day to make great things happen.

Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, join our team!!

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success.

We also offer:

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)

Come join our team and see why ClearSource is an employer of choice.