Customer Service Assistant

Placements24; East London; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive monthly salary

On-site employment in East London

Health and wellness programs

On‑the‑job training and skill developm

Friendly and supportive team

Job summary

Placements24 in East London is seeking an enthusiastic Customer Service Assistant to join their vibrant team. The role focuses on delivering outstanding support, handling inquiries, and ensuring client satisfaction through friendly, professional service on-site.

You will assist customers with product and order questions, process orders, returns and exchanges, maintain customer records, and provide general administrative support.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is advantageous.
• Good communication and interpersonal skills.
• Basic computer literacy and data entry skills.
• Ability to work effectively as part of a team.

Responsibilities

• Assist customers with inquiries regarding products, services, and orders.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve basic customer issues and complaints, escalating complex problems as needed.
• Maintain customer records and update information in the company database.
• Provide general administrative support to the customer service department.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Data entry

Computer literacy

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our client is looking for an enthusiastic Customer Service Assistant to join their vibrant team in East London . This role is fundamental to providing an outstanding customer experience, handling inquiries, and ensuring client satisfaction. You will be the first point of contact for many customers, playing a crucial part in building positive relationships and upholding the company's reputation for service. This on-site position is ideal for individuals who enjoy direct interaction and are committed to delivering high‑quality support in a professional setting.

Key Responsibilities

• Assist customers with inquiries regarding products, services, and orders.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve basic customer issues and complaints, escalating complex problems as needed.
• Maintain customer records and update information in the company database.
• Provide general administrative support to the customer service department.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in a customer service role is advantageous.
• Good communication and interpersonal skills.
• Basic computer literacy and data entry skills.
• Ability to work effectively as part of a team.

Benefits

• Competitive monthly salary.
• Stable, on-site employment in East London .
• Access to health and wellness programs.
• Opportunities for on‑the‑job training and skill development.
• A friendly and supportive team environment.