Customer Support Associate

Uniting Holding; Standerton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Mamba Magnate Marketing is seeking a Customer Service Agent to assist customers with helpful, professional, and timely support. This entry-level role is ideal for someone starting their career who enjoys people, problem solving, and delivering positive service experiences.

You will be the first point of contact for queries, handling day-to-day interactions and updating customer records to ensure accurate information.

Qualifications

• Matric / Grade 12 or equivalent.
• Strong verbal and written communication skills.
• Good interpersonal skills and a customer-focused attitude.
• Basic computer literacy, including email and data capturing.
• Willingness to learn and take direction.
• Ability to remain calm and professional when handling difficult situations.
• Good organisational skills and attention to detail.
• Reliable, punctual, and professional in appearance and conduct.
• Ability to work well independently and as part of a team.

Responsibilities

• Respond to customer enquiries in a professional and courteous manner
• Assist customers by phone, email, and in person where required
• Provide accurate information about products, services, and company processes
• Resolve routine customer complaints and elevate more complex issues when needed
• Maintain up-to-date customer records and interaction notes
• Process customer requests, orders, and follow-ups accurately
• Support the team in meeting customer service targets and quality standards
• Identify customer needs and recommend suitable solutions
• Handle customer concerns with patience, empathy, and attention to detail
• Work closely with colleagues and supervisors to improve service delivery

Skills

Interpersonal skills

Verbal & written communication

Customer-focused

Basic computer literacy

Willingness to learn

Calm under pressure

Organisational skills

Punctual & professional

Teamwork

Education

Matric / Grade 12 or equivalent

Tools

Microsoft Office

Job description

Mamba Magnate Marketing is seeking a Customer Service Agent to assist customers with helpful, professional, and timely support. This entry-level role is ideal for someone starting their career who enjoys people, problem solving, and delivering positive service experiences.

You will be the first point of contact for queries, handling day-to-day interactions and updating customer records to ensure accurate information.