Sales Support Specialist

Think360.ai; Randburg; On-site; ZAR 223,200 - 279,000; Full time

Job summary

Think360.ai is looking for a Sales Support Specialist in Randburg, South Africa, to support the sales team by responding to client queries and managing sales tracking tools. The ideal candidate will have experience in sales support, be proficient with CRM systems and MS Office, and possess strong communication and coordination skills. This role involves reporting sales metrics, coordinating proposals and pricing, and assisting in event participation.

Qualifications

• Experience as a Sales support associate or Sales support specialist.
• Experience with CRM systems.
• More than average proficiency of MS Excel and MS Word.
• Strong communication & Coordination skills.

Responsibilities

• Handle sales tracking tools and keep the data updated and accurate.
• Report and publish pipeline and sales KPI metrics regularly.
• Attend and document the MOM’s for meetings.
• Develop understanding of Think Analytics products.
• Coordinate with teams on proposals, pricing quotes, and invoicing.
• Assist in webinars and industry events coordination.

Skills

Sales support experience

CRM systems proficiency

MS Excel proficiency

MS Word proficiency

Communication skills

Coordination skills

Education

Any Graduation

Job description

The role of Sales Support Specialist is to support the sales team and respond to the client /prospect queries. We are looking for an experienced team member who has knowledge of sales and customer service. You should be a taskmaster and have exceptional communication/ coordination skills. You will also contribute to build and retain good customer relationships and also ensure smooth sales team operations.

Responsibilities

• Handling sales tracking tools and keeping the data updated and accurate with minimal time lag
• Reporting and publishing pipeline and sales KPI metrics on a regular basis
• Attend and document the MOM’s for internal and external meetings
• Develop a detailed understanding of the functional workings and features of Think Analytics products and be able to respond primary queries and loop in experts for detailed inquiries
• Coordinate with internal and external teams w.r.t. to proposals, pricing quotes, scope of work, legal, contracting, invoicing, payments and KPI measurement
• Coordinate with Sales & Product Teams for creation of content for Marketing
• Assist in coordination during participation in webinars and industry events

Requirements

• Experience as a Sales support associate or Sales support specialist
• Experience with CRM systems
• More than average proficiency of MS Excel and MS Word
• Any Graduation
• Strong communication & Coordination skills

Think360.ai (a CAMS company) is a full-stack Data Science and AI-focused firm, with a comprehensive 360-degree view of technology landscape, it is focused on creating innovative solutions using cutting-edge technologies, advanced analytics, AI/ML, and mobile cloud computing.