Client Services Agent

MVIA; Wes-Kaap; On-site; ZAR 140,000 - 190,000; Full time

Job summary

MVIA in the Western Cape is seeking a motivated Client Services Agent to deliver superior customer service in a fast-paced call centre. You will answer calls and emails, share product knowledge, and turn queries into positive experiences for clients.

Join a supportive team, target-driven environment and participate in ongoing training to sharpen your skills and meet individual and team KPIs. If you enjoy helping people and thrive on service excellence, this is your opportunity.

Qualifications

• Strong customer service orientation.
• Ability to handle diverse customer queries in a fast-paced environment.
• Proficient with product knowledge and information sharing.

Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed

Job description

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.

In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.

Key Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed