Customer Support Agent

UnifyCX; Ballito; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Minority-owned

EOE employer

Diversity welcoming

Job summary

UnifyCX is seeking a Customer Support Agent in South Africa to handle inbound inquiries, diagnose needs, and ensure issues are resolved efficiently. You will document details from each call and maintain organized records to support a high-quality customer experience.

The ideal candidate is outgoing, dependable, with excellent English communication skills and a strong focus on delivering exceptional service. Join a growing company committed to AI-powered customer experiences.

Qualifications

• 1 year of customer service experience, preferably in a call center.
• High school diploma or equivalent.
• Excellent communication skills in English (written and spoken).
• Exceptional attention to detail.

Responsibilities

• Provide extraordinary customer service to build rapport on every interaction.
• Manage time effectively to keep up with incoming calls from the queue.
• Accurately document information exchanged during each call.
• Take ownership of customer issues and follow them through to resolution.
• Maintain records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Other duties as assigned.

Skills

Customer service

English communication

Time management

Attention to detail

Education

High school diploma

Job description

UnifyCX is looking for an extraordinary Customer Support Agents to join our motivated and ambitious team in South Africa.

What Will You Do?

As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.

In This Position You Will

• Provide extraordinary customer service to build positive rapport on every interaction
• Manage your time effectively to keep up with the incoming calls from the queue
• Accurately document information exchanged during each call
• Take ownership of customers issues and follow problems through to resolution
• Maintain records and document customer service actions and discussions
• Maintain an orderly workflow according to priorities
• Other duties as assigned

Who You Are

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.

To be considered, candidates are expected to have the following:

Required Qualifications

• 1 year Customer Service role preferably in a call center setting
• High school diploma or equivalent
• Excellent communication skills in English (written and spoken)
• Exception al attention-to-detail

Preferred Qualifications

• At least 2 years of experience in the BPO/Call Center industry
• Strong organizational and time-management skills
• Advanced troubleshooting and multi-tasking skills

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.