Customer Support

Jonsson Workwear; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear in George seeks a driven, professional in-store Customer Support representative to be the frontline for our customers. Presentable, well-spoken and prepared to wow shoppers with authentic consideration and charisma.

You will provide in-store exceptional service, build new connections, understand each customer’s requirements, and use product knowledge to suggest fitting workwear solutions, ensuring a smooth experience from inquiry to fulfilment.

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions meeting needs.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections and strengthen existing partnerships.
• Utilise product knowledge to suggest solutions that meet needs.
• Engage with customers and collaborate with colleagues.
• Ensure a smooth experience from inquiry to fulfilment.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up and fulfil commitments.

Skills

Customer service

Communication skills

Product knowledge

Relationship building

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our George store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.