Floor Customer Advisor

Jonsson Workwear; Cape Town; On-site; ZAR 167,000 - 212,000; Full time

Job summary

Jonsson Workwear Cape Town seeks a Floor Customer Advisor to deliver exceptional service, assist customers with workwear solutions, and maintain store presentation. You will connect customers with the right products through solid product knowledge and a can-do attitude.

As a versatile team member, you’ll ensure smooth transactions, uphold brand standards, and support colleagues across tasks, contributing to an outstanding customer experience in a dynamic retail environment.

Qualifications

• Excellent interpersonal skills to engage customers and your team.
• Master our full product offering and share knowledge to connect customers with the right workwear.
• Provide outstanding service to build and maintain relationships with customers.
• Be reliable and a go-to person for the team and customers, following up with passion.
• Demonstrate motivation to learn new skills across store tasks.
• Ensure a smooth customer experience from recommendations to transactions.
• Present yourself impeccably, reflecting the Jonsson Workwear brand values.

Responsibilities

• Engage with customers to understand needs and provide guided assistance.
• Maintain store presentation and keep product knowledge up to date.
• Process transactions accurately and efficiently for a positive checkout experience.
• Support team with varying tasks to ensure store operations run smoothly.
• Build lasting customer relationships through excellent service.
• Represent the brand with professionalism and a neat appearance.
• Collaborate with colleagues to achieve store targets and standards.

Skills

Interpersonal skills

Product knowledge

Customer service

Communication

Job description

At Jonsson Workwear, we continually pursue brilliance in everything we do. Every iconic Jonsson Workwear branch serves as the ultimate gateway into our world of workwear and each employee is committed to creating an exceptional experience for our customers. Our expert guidance and endless possibilities empower all hard workers to achieve peak performance in any job, any industry and any working conditions.
To contribute to the Jonsson Workwear experience, our Jonsson Workwear Cape Town team seeks an enthusiastic, presentable and well-spoken Floor Customer Advisor to serve our customers brilliantly. This role requires an eager all-rounder, someone with a can-do attitude who shares our commitment to going above and beyond.
As a versatile team member, your ability to adapt to various challenges and responsibilities is key. From assisting customers to upholding the store's impeccable presentation, you will contribute to our vision of inspiring and wowing the hard workers we serve.
The versatile and enthusiastic individual best suited to this role at Jonsson Cape Town will be required to:

• Possess the excellent interpersonal skills required to effectively communicate and engage with customers and your team.
• Master our entire product offering and effectively communicate your knowledge to connect customers with the right workwear solutions.
• Provide outstanding service that enables you to build and maintain solid relationships with customers.
• Be a reliable, go-to individual, to both your team and your customers. Follow up, follow through and deliver on your promises with passion and urgency.
• Continually display the self-motivation to get stuck in, assist where needed and learn new skills required to oversee various tasks across the store.
• Ensure a smooth experience for customers, from recommending workwear solutions to efficiently processing their transactions.
• Exemplify the Jonsson Workwear brand by presenting yourself impeccably – both in how you wear your uniform and conduct yourself in a manner that best reflects our brand values.
  

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.