Customer Experience Representative - Tembisa

Placements24; South Africa; Remote; ZAR 68,000 - 83,000; Full time

Benefits offered by this job

Remote work setup

Flexible hours

Health benefits

Online training modules

Team gatherings near Tembisa

Job summary

Placements24 is seeking a Customer Experience Representative for a fully remote role based in South Africa. You will handle digital interactions, resolve inquiries with empathy, and help improve the customer journey from home, with occasional in-person events near Gauteng.

The position emphasizes delivering exceptional service, strong communication, and the ability to work independently in a remote setup while staying aligned with brand values.

Qualifications

• Previous experience in customer service, call center, or a related field.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with digital communication tools and CRM systems.
• Ability to work independently and manage a remote workspace effectively.
• A stable internet connection and a dedicated home office setup.
• High school diploma or equivalent required.
• Enthusiasm for delivering exceptional customer experiences.
• Ability to adapt to changing customer needs and service protocols.
• Located within a reasonable distance of Tembisa for potential future in-person meetings or events.

Responsibilities

• Deliver outstanding customer service across all digital communication channels.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and feedback.
• Proactively identify opportunities to improve the customer journey.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to developing customer support resources and FAQs.
• Represent the company's brand values in every interaction.
• Achieve individual and team performance targets.
• Stay updated on product knowledge and company services.

Skills

Communication

Listening

Interpersonal skills

Problem-solving

CRM proficiency

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client is seeking a highly motivated and customer-focused Customer Experience Representative to join their fully remote team. This role is integral to enhancing our brand image and ensuring every customer interaction is positive and memorable. While the role is fully remote, based within commuting distance of Tembisa, Gauteng for occasional team events, the day-to-day operations are conducted from the comfort of your own home. You will be empowered to provide exceptional service, resolve inquiries efficiently, and contribute to a culture of customer centricity. If you have a passion for service and thrive in a flexible, remote environment, this is the perfect opportunity for you. We are committed to building a team that reflects our diverse customer base.

Key Responsibilities

• Deliver outstanding customer service across all digital communication channels.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and feedback.
• Proactively identify opportunities to improve the customer journey.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to developing customer support resources and FAQs.
• Represent the company's brand values in every interaction.
• Achieve individual and team performance targets.
• Stay updated on product knowledge and company services.

Requirements

• Previous experience in customer service, call center, or a related field.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with digital communication tools and CRM systems.
• Ability to work independently and manage a remote workspace effectively.
• A stable internet connection and a dedicated home office setup.
• High school diploma or equivalent required.
• Enthusiasm for delivering exceptional customer experiences.
• Ability to adapt to changing customer needs and service protocols.
• Located within a reasonable distance of Tembisa for potential future in-person meetings or events.

Benefits

• Our client offers a competitive salary of 75000 ZAR per annum , alongside the significant benefit of a fully remote work setup.
• This includes flexibility in your working hours and the elimination of commute times.
• We also provide health benefits, opportunities for skill enhancement through online training modules, and a supportive virtual team environment.
• While not mandatory, occasional team gatherings near Tembisa is organized for networking and team building.
• This role offers a fantastic opportunity for career growth within a company that prioritizes employee well-being and work-life balance.