Customer Service Representative - Randburg

Tracker South Africa; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tracker South Africa in Randburg is seeking a Customer Services Representative to support the Johannesburg Sales Department.

The role covers processing contracts, coordinating fitments, providing reports, handling client inquiries, and liaising with brokers and dealers to ensure service quality.

Qualifications

• Matric is required.
• Minimum 2 years in an administrative role.
• Proficiency in MS Office & Outlook.

Responsibilities

• Process sales contracts received from clients and sales consultants.
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants.
• Arranging and following up on scheduling of fitments.
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers.
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly.
• Providing insurance certificates.
• Assist and attend to incoming calls.
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office.
• Provide service to both existing and prospective clients.
• Ensuring both the company and the customers’ best interest is kept at heart.

Skills

MS Office

Outlook

Education

Matric

Tools

MS Office

Outlook

Job description

Customer Service Representative - Randburg

Listing reference: track_001720

Listing status: Under Review

Apply by: 30 July 2026

Position summary

Job category: Customer Service

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

TRACKER requires the services of a Representative: Customer Services for the Gauteng region. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department.

Roles and Responsibilities:

• Process sales contracts received from clients and sales consultants
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Arranging and following up on scheduling of fitments
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Qualifications, Skills, Experience and Attributes Required:

• Matric
• 2 years in an administrative role
• Proficiency in MS Office & Outlook

Should you not hear from us within 4 weeks, please consider your application unsuccessful.