Customer Service Representative - Middelburg

Tracker South Africa; Middelburg; On-site; ZAR 156,000 - 234,000; Full time

Job summary

Tracker South Africa is seeking a Customer Service Representative in Middelburg. You will support Sales Consultants and Administration, process contracts, and maintain regional records while handling client queries with care.

Role requires matric and at least two years in an administrative position, with MS Office & Outlook proficiency. Experience in logistics or tracking industries is a plus; duties include reception relief and cross-functional collaboration across departments.

Qualifications

• Matric with at least 2 years’ experience in an administrative role.
• Proficiency in MS Office & Outlook.
• Experience in logistics or tracking industries would be advantageous.

Responsibilities

• Assist Sales Consultants and Administrative Support.
• Process Sales Contracts/Information.
• Maintain region records, statistics reports and activity reports.
• Follow up on leads/queries.
• Liaise with departments regarding scheduled fitments.
• Data capturing and general office administration.
• Reception relief duties: receive and manage calls.
• Attend to and resolve client queries from dealers, brokers, fitment centres, corporates and HO.
• Provide excellent customer service to internal and external clients.
• Provide service within the region and to other departments/regions/staff.
• Engage in service excellence and assist with any assigned tasks by supervisor/manager.
• Update client profile details on system (walk-in or phone).
• Loading contracts from dealers, brokers and corporate clients.
• Provide weekly sales stats to sales consultants.

Skills

MS Office

Outlook

Administrative

Customer Service

Education

Matric

Job description

Customer Service Representative - Middelburg

Listing reference: track_001729

Listing status: Online

Apply by: 6 August 2026

Position summary

Job category: Customer Service

Location: Middelburg

Contract: Permanent

EE position: No

Introduction

TRACKER requires the services of a Representative: Customer Services for the Middelburg region. The successful candidate will be responsible for all related sales support duties for the Middelburg Sales Support Department.

• Assisting Sales Consultants and Administrative Support.
• Process Sales Contracts/Information
• Maintain region records, statistics reports and activity Reports.
• Follow up Leads /Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• General Office Administration.
• Reception Relief Duties. Receive and administer incoming Calls.
• Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
• Provide Excellent Customer Service to Internal and External Clients.
• Provide Service within the Region as well as other departments/regions/staff within Tracker.
• Embrace Service Excellence.
• Assist with any other tasks or duty assigned to you by the Supervisor/Manager
• Update all Client's Profile Details on System. (Walk In or Phone In)
• Loading of Contracts from Dealers, Brokers and Corporate Clients
• Provide Weekly Sales Stats to Sales Consultants
• Ensure the Lead Source and Pricing Source is captured correctly
• Provide Service to both Existing and Prospective Clients
• Ensure both the Company and the Customer best interest is kept at Heart
• Provide insurance certificates
• Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office
• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook