Customer Service Representative

Talent Shore; South Africa; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A leading customer service provider in South Africa is seeking a friendly voice for a remote position. The role involves providing customer support via phone, email, or chat, identifying upselling opportunities, and reporting on key performance metrics. Ideal candidates should enjoy problem-solving and assisting customers. This position offers flexibility and the chance to contribute positively to customer experiences.

Responsibilities

• Provide friendly and helpful customer support via phone, email, or chat.
• Identify opportunities for cross-selling and upselling products.
• Report on daily key performance indicators and ensure targets are met.

Job description

Remote, South Africa | Posted on 12/08/2025

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.

Cross-Selling and Upselling

• Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.

Phone Answering

• Provide prompt and courteous support, maintaining professionalism on every call.

Reporting on Daily KPIs

• Track and report on key performance indicators, ensuring targets are met and exceeded.