Customer Service Representative

multi color corp; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Job summary

multi color corp is seeking an organised administrator to provide courteous, prompt, and professional service to customers and internal departments. You will manage orders, amendments, pricing, and production communications to ensure accurate, timely delivery.

Responsibilities include coordinating with sales, production, and purchasing, handling concession forms for trials, and maintaining clear lines of communication with customers.

Qualifications

• Must have sound and credible customer service background.
• Adaptability and reliability are essential.
• Strong communication skills and self-motivation.

Responsibilities

• Communicate schedules and order dates to external sales teams and customers.
• Raise customer orders on the business system and process amendments.
• Ensure correct pricing is issued and invoiced.
• Coordinate order amendments with production and purchasing and notify management of changes.
• Process concession forms for customer trials with PO or concession form.
• Forward information to Technical Services Representative.
• Facilitate information transfer with new projects between Sales and customers.
• Provide a clear communication channel between operations and customers.
• Support two-way status updates on projects with Technical Services.
• Respond to project actions within defined timelines.
• Monitor daily production schedules and inform customers of deliveries.
• Coordinate with Production Planner to meet timescales for labels and progress updates.
• Manage stock levels for stock customers and adhere to min/max programs.
• Provide accurate stock/production reports to customers as required.
• Ensure proofs delivered on time and update the system with PDFs.
• Assist with delivering label profile drawings and audit reports.
• Refer costings or commercial issues to Sales & Customer Services Manager for approval.
• Provide cover across all customer accounts daily.

Skills

Customer service

Adaptability

Self-confidence

Mobility

Reliability

Problem solving

Written and verbal communication

MS Office

Decisive insight

Education

Grade 12

Diploma in Sales & Marketing

Tools

SAP

Radius

Job description

PURPOSE OF THE ROLE:

To provide a courteous, prompt, and professional administration service to all customers and internal departments and ensure all accounts are administered comprehensively.

THE ROLE:

In this exciting role, you will:

• Communicating schedules and order dates to external sales teams and customers.
• Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure.
• To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered the Business System and invoiced.
• Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
• Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase order from the customer or a concession form.
• Forward all received information and documentation to Technical Services Representative.
• Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.
• Provide a communication channel between operation and external sales/the customer
• Assist the Technical Services Representative to adequately two-way communicate on the status of projects.
• Respond to all assigned project actions within the defined timeline.
• Monitor the production schedule on a daily basis and advise customers of deliveries.
• Liaise closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where required.
• Actively manage stock levels for stock customers and ensure the min/max programs are adhered to.
• Issue accurate stock and production planning reports to the customer in a timely manner where required.
• Ensure that all proofs are delivered to the customer in a timely manner, and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded accordingly.
• Assist the Technical Services Representative with delivering label profile drawings, line audit reports and other pre-print service products to the customer in a timely manner.
• Refer any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before dispatching.
• Provide cover across all customer accounts on a day-to-day basis.

EDUCATION AND EXPERIENCE:

To succeed in this role, you will require:

• Grade 12
• Diploma in Sales & Marketing
• Sound & credible customer service background.
• Sales administration experience (2- 5 years)
• Experience with business system, SAP/Radius
• Adaptability
• Self-confidence/Respect/Motivated
• Mobility
• Dependability and Reliability
• Problem solving and Assertive.
• Good Written and Verbal Communication Skills
• Good Computer Skills (MS Office)
• Decisive Insight