Customer Service Manager – Orders & Logistics Liaison

Revlon Corporate; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Revlon is seeking a Customer Service Manager for an onsite role at the Elandsfontein office. You will own end-to-end order management, resolve customer issues, and partner with logistics and planning to ensure top service levels.

The role requires extensive experience in customer service leadership, strong data analysis, and the ability to drive improvements across processes. This is a full-time, on-site position in South Africa.

Qualifications

• Matric or NQF 4 equivalent; diploma/degree in Business, Supply Chain or Customer Service preferred.
• Minimum 10 years experience in customer service or order management.
• At least 5 years experience in customer service leadership or senior coordination; logistics/FMCG exposure is essential.

Responsibilities

• Own end-to-end customer order management and accurate order entry.
• Ensure adherence to order cut-off times, allocation rules, and fulfilment requirements.
• Resolve customer queries and coordinate internally with logistics, warehouse, transport and planning teams.
• Provide clear updates on order status, delays and resolutions to customers.
• Lead continuous improvement initiatives focused on service reliability and customer experience.
• Represent customer service in logistics forums and escalation discussions.

Skills

Order management

Order fulfilment

Service KPIs

Advanced Excel

Data analysis

Presentation skills

Leadership

Stakeholder management

Education

Diploma or degree in Business, Supply Chain, or Customer Service

Job description

Revlon is seeking a Customer Service Manager for an onsite role at the Elandsfontein office. You will own end-to-end order management, resolve customer issues, and partner with logistics and planning to ensure top service levels.

The role requires extensive experience in customer service leadership, strong data analysis, and the ability to drive improvements across processes. This is a full-time, on-site position in South Africa.