EDI & Customer Service Coordinator (Onsite)

Revlon Corporate; Gauteng; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Revlon is seeking a detail-oriented Order Management Specialist to manage day-to-day purchase orders, delivery notes, invoices, PODs and inventory updates, ensuring accurate order flow between Commercial, Finance and Logistics.

The role requires Onsite presence at our Elandsfontein office with 3–5 years experience in customer service/order management, SYSPRO experience, and strong Excel skills. You will coordinate order releases, handle queries, and support exception handling.

Qualifications

• 3–5 years relevant experience in customer service / order management / EDI
• 3–5 years’ experience working with SYSPRO in an order-to-cash or customer service environment.
• Experience with EDI processing, order management, and customer portals.
• Good understanding of order flow, basic warehouse processes, and delivery coordination.
• Strong attention to detail with the ability to resolve order and system exceptions.
• Comfortable engaging with internal stakeholders (Sales, Finance, Logistics).
• Intermediate Excel and reporting capability.

Responsibilities

• Execute/process EDI order processing (downloads, validation, error resolution, portal updates).
• Monitor order queues and exceptions, ensuring timely resolution.
• Communicate order issues, blocks, and stock constraints to relevant teams.
• Coordinate order release and confirmations with warehouse and customers.
• Handle customer queries relating to orders, deliveries, and documentation.
• Maintain basic trackers and reporting on orders, service levels, and exceptions.
• Support claims investigations and follow-ups with guidance from management.
• Act as a central coordination point between Commercial, Finance, and Logistics.

Skills

Customer service

Order management

EDI processing

Communication

Education

Grade 12

Tools

SYSPRO

EDI portal

Excel

Job description

Revlon is seeking a detail-oriented Order Management Specialist to manage day-to-day purchase orders, delivery notes, invoices, PODs and inventory updates, ensuring accurate order flow between Commercial, Finance and Logistics.

The role requires Onsite presence at our Elandsfontein office with 3–5 years experience in customer service/order management, SYSPRO experience, and strong Excel skills. You will coordinate order releases, handle queries, and support exception handling.