Customer Service & Logistics Leader

Revlon Corporate; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Revlon is seeking a Customer Service Manager for an onsite role at our Elandsfontein office in Gauteng. You will own end-to-end customer order management, resolve queries, and represent the customer service function within logistics and supply chain operations.

You will use data analytics to drive performance, coordinate with logistics, warehouse, transport, and planning teams, and lead continuous improvement to enhance service reliability and customer experience.

Qualifications

• Strong understanding of order management, order fulfilment, and service KPIs.
• Advanced Excel skills and experience preparing structured reports and presentations.
• Experience collaborating with logistics, sales, and finance teams.

Responsibilities

• Own the order entry process and ensure orders are captured accurately and timely.
• Ensure adherence to order cut-off times and fulfilment requirements.
• Maintain order integrity throughout the order-to-delivery lifecycle.
• Resolve order-related issues impacting service or delivery.
• Own resolution of customer queries and service failures.
• Coordinate with logistics, warehouse, transport, and planning teams to resolve issues.
• Provide clear communication on order status, delays, and resolutions.
• Lead root cause analysis to prevent repeat issues.
• Represent customer service in logistics forums and decision discussions.
• Analyze customer service data and track metrics (delivery, fill rate, query resolution).
• Prepare structured performance presentations for internal management and customers.

Skills

Order management

Excel proficiency

Data analysis

Stakeholder communication

Leadership

Education

Matric or NQF 4 equivalent

Diploma or degree in Business / Supply Chain / Customer Service

Tools

Excel

ERP / CRM systems

Job description

Revlon is seeking a Customer Service Manager for an onsite role at our Elandsfontein office in Gauteng. You will own end-to-end customer order management, resolve queries, and represent the customer service function within logistics and supply chain operations.

You will use data analytics to drive performance, coordinate with logistics, warehouse, transport, and planning teams, and lead continuous improvement to enhance service reliability and customer experience.