Withdrawals Operations Lead - Durban | Grow & Lead

Hollywoodbets; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Hollywoodbets is seeking a Senior Team Leader Withdrawals based in Durban, Kwa-Zulu Natal. You will oversee the withdrawals team, drive operational excellence, coach staff, and ensure policy compliance to support service levels and business objectives.

You will lead performance reviews, manage task allocations, and collaborate with auditors while maintaining strong customer service standards and timely issue escalation.

Qualifications

• 3+ years management experience.
• Experience executing functions within a business admin environment.
• Proactive planning and organizing of administrative tasks.

Responsibilities

• Ensure daily operations of the departments run smoothly.
• Follow up on customer complaints and ensure service quality.
• Monitor daily, weekly and monthly performance of agents with coaching where needed.
• Submit daily, weekly, and monthly KPI reporting to management.

Skills

Management experience

Education

Diploma/Degree

Job description

Hollywoodbets is seeking a Senior Team Leader Withdrawals based in Durban, Kwa-Zulu Natal. You will oversee the withdrawals team, drive operational excellence, coach staff, and ensure policy compliance to support service levels and business objectives.

You will lead performance reviews, manage task allocations, and collaborate with auditors while maintaining strong customer service standards and timely issue escalation.